App
Compliance
CRM
Rocket ATS
Rocket AI
e-Registration
Referencing
Shift Manager
Timesheets
Payroll
Prestige Staffing
Case Study
At a Glance
Industry
Healthcare
Challenge
Manual Processes slowing down shift cover
Solution
Rocket’s all-in-one platform
Result
Faster shift fulfilment, improved compliance, stronger client service, and rapid growth
“Rocket is a game changer. It’s quick, It’s efficient, and it makes our life a lot easier. We can contact a lot of people within a proximity of that location with a couple clicks of a button.”
Barry Woodward, Director, Prestige StaffingHow Prestige Staffing Covered Shifts Faster and Grew With Rocket
Helping healthcare recruitment teams respond faster, improve continuity, and reduce manual admin.
The Problem
Prestige Staffing needed a faster, more efficient way to manage high-volume healthcare staffing. Before Rocket, covering shifts often meant:
- Multiple phone calls to check availability
- Slow shift creation in outdated CRM systems
- Time spent chasing candidate documents and references
- Compliance processes spread across manual emails and reminders
- Pressure when responding quickly to urgent cover requests
Speed is critical in the care sector. If a client has a sickness absence or an emergency shift to cover, that role simply cannot be left empty. The person receiving care still needs support, and agencies need to respond quickly without compromising quality.
“You’d have to jump through a lot of hurdles, probably five minutes just to add a couple of shifts on, which when you’re adding a lot of shifts, takes up a lot of time.”
The Solution
With Rocket, Prestige Staffing moved to a faster, app-connected recruitment process.
- Shifts are created in seconds
- Available workers are contacted in a few clicks
- Candidates receive shift notifications directly through the app
- Compliance documents are uploaded digitally
- References are requested and chased automatically
- Candidate activity, documents, and shifts are tracked in one central hub
Before vs After
Slow shift creation vs Live shifts in seconds
Lengthy phone calls vs App notifications to available workers
Chasing documents manually vs Digital uploads with instant notifications
Prolonged reference chasing vs Automated reference checks and reminders
Outdated CRM processes vs Connected CRM and candidate app
Reactive shift filling vs Faster proactive cover
What Changed
Rocket helped Prestige Staffing remove the manual bottlenecks that slowed down shift cover, compliance and candidate readiness.
Instead of phoning candidate after candidate, the team can now contact multiple suitable workers near a clients location with a few clicks. For urgent out of hours cover, this gives Prestige Staffing the speed to respond almost immediately.
That speed has had a direct impact on client service. When a client calls needing urgent cover, Prestige Staffing can return with multiple options, helping them provide responsive, reliable support.
“It makes us look very good when we can go back to them in two minutes, not just with a single option, but multiple candidates to choose from.”
The Result
- Faster shift cover
- Quicker candidate communication
- Reduced manual compliance admin
- Faster return of references
- Improved continuity of care
- Stronger client confidence
- Rapid business growth through referrals
“We’re able to cover shifts a lot quicker.”
For Prestige Staffing, the biggest impact has been speed. Rocket has helped the team respond faster to urgent client requests, while still maintaining a quality first approach.
In the healthcare industry, continuity is a major part of service quality. When clients need cover, they need the right people, ideally workers who already know the service and the people receiving care.
This has helped Prestige Staffing deliver a stronger service to care providers, supporting client retention and referrals.
“A lot of our clients are now referring other clients to us.”
Industry Context
Healthcare recruitment is under pressure from multiple angles:
1. Rising wage costs
2. Ever-changing compliance requirements
3. High sickness rates
4. Tight margins for care providers
5. The need for consistent cover
6. Growing demand for quality agency support
Efficiency is the core principle of success within the care industry, without it, your trust and ability to grow suffers dramatically.
Prestige Staffing has seen that impact first hand.
Rocket has helped the team respond faster, maintain high standards, and support continuity of care while continuing to grow.
“We’re the busiest we’ve ever been, and we’re actually in the quietest time of the year for our industry. It makes a huge impact on the way we do things.”